Compliance · Complaint

File a complaint

Every complaint is read by a human in our compliance team. You'll get a reference number the moment you submit, and an acknowledgement within 48 business hours. For urgent safety matters call your local police; for legal-process inquiries, use the Law Enforcement channel.

Account locked / takeover

If you can't sign in or suspect your account was taken over, email our security team now.

security@vaultex.ee →

Phishing site or fake app

Report a fraudulent VaultEX copy, impersonator social-media account or fake “support” DM.

abuse@vaultex.ee →

Regulatory / media

Compliance teams, regulators and journalists use the dedicated channels.

compliance@vaultex.ee →

01 · Category

02 · About you

Full legal name

Email we can reply to

VaultEX UID (if you have an account)

8-digit UID found on your profile page

Date & time of incident

Approximate is fine

03 · What happened

Subject

Full description

Include transaction hashes, order IDs, email headers, URLs of fake sites — anything that helps us investigate. Do not paste passwords or 2FA codes.

04 · Declaration

I confirm the information above is true and accurate to the best of my knowledge. I understand VaultEX may share this complaint with regulators, law-enforcement agencies, or affected third parties where appropriate, and that knowingly false complaints may be referred for criminal investigation.

You'll receive a reference ID · Acknowledged within 48 business hours